Frequently Asked Questions

What are the objectives of our products & services?

At Effectualness the objective of our products and services is to align with your four pillars which we strongly believe in adding value in your personal life or business life powered by Educate, Improve, Enhance & Secure. 

What is cyber security?

Cyber security is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks. It's also known as information technology security or electronic information security. 

What is Data Privacy?

Data privacy, also called information privacy, is the aspect of information technology (IT) that deals with the ability an organization or individual has to determine what data in a computer system can be shared with third parties. 

What is POPIA and its purpose?

POPIA stands for the Protection of Personal Information Act, Act No. 4 of 2013 or POPI Act. the purpose of the Protection of Personal Information Act (POPIA) is to protect people from harm by protecting their personal information. The purpose of POPIA is to stop your money from being stolen, to stop your identity from being stolen, and generally to protect your privacy, which is a fundamental human right. 

What is Effectualness (Pty) Ltd's requirement to fulfill your requests and engage with you?

In order for us to be of service to you and to assist you during your customer journey with us, we require all new and existing customers and stakeholders to read and acknowledge our company policies in particular our POPIA privacy policy and to provide us with a lawful basis to process your limited personal information and personally identifiable information that is necessary for us to satisfy your business requests for our products and services. 

How do I request a trial to buy or buy services?

We invite you to follow through the above links on this service page that will enable you to try to buy our products/services provided you are satisfied that the solution meets your objectives and use case. 

When are invoices due?

Our invoices are due immediately upon receipt as invoices expire at 16:00 the same day. Just a hint, we provide our customers and potential customers with a trial to buy on certain products/services that are trialable and we advise that our customers and potential customers need to try out the solution for at least a minimum of 7 days up to a maximum of 15 days before paying out an invoice as we do not offer full refunds as refunds can only be granted provided certain conditions are met(Refer below).

How do I pay my invoice that is due?

We offer two secure payment methods being Ozow Secure Instant EFT payments and YOCO Secure Card payments of which both merchant services take between 24-72 hours for payments to reflect in our business banking account. Our online store is powered solely by Yoco 3D Secure Payment Gateway of which we only accept VISA and Mastercard credit or debit cards.

When do I receive my products/services that I ordered ?

We aim to fulfil orders within 24/48 hours after receiving the funds in our business bank account for immediately available products and solutions and aim to fulfil orders with our international vendors within 48/72 hours up to a maximum of 5-7 business days in certain circumstances. The period may extend to a maximum of 10 business days only in certain circumstances beyond our control.

In a rare case if I require a refund on the product or Software-as-a-Service(SaaS) I paid for is it possible ?

Refunds are only allowed within 7 days of receiving your payment, provided the distributor/vendor affords us a refund then only will we satisfy any refund request less all charges incurred by us being bank charges, forex charges the nett amount will only be refundable in these rare cases. The maximum costs for recovery will be 20% of your invoice amount.